Iceland’s WOW Air Ceased Operation

Just moments ago, Icelend’s WOW Air has ceased operation and all WOW Air Flights have been cancelled on 28th March 2019. They just posted the statement below in their website at https://wowair.com/travel-alert/

End of Operation of WOW AIR

Information for WOW AIR passengers

WOW AIR has ceased operation. All WOW AIR flights have been cancelled.

How will I reach my destination?

Passengers are advised to check available flights with other airlines.

Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.

What are my rights?

Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.

Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.

Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.

Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator.

Where can I get up-to-date information?

This announcement will be published and continuously updated on the following websites:
– Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
– Keflavik Airport: www.isavia.is/en
– WOW AIR: www.wowair.com
– Posted at all relevant airports
General information about passenger rights can be found atwww.icetra.is


Information to passengers .pdf

Upplýsingar til farþega .pdf

28.03.2019

WOW Airline was founded in 2011 by Skuli Mogensen, started flights in 2012 and employed 1,000 people, carrying 3.5 million passengers last year in its 11 aircraft.

We were victims of such case in 2001, as we were in Sydney and Australia’s Ansett Airlines went busted after the 9/11 attack in New York. We had to take a bus from Sydney to Melbourne and lucky for us, we managed to get our refund months later.

We affected passengers for WOW Air managed to sort out their travel plans.

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