KLIA Dress Code for Lost and Found Baggage
Recently, there are many stories on dress codes at government offices and how long the skirt should be and so on. Actually this happened to me as well last month. Since everyone is talking about it, I should share my real life experience in KLIA (Kuala Lumpur International Airport) last month.
I was traveling back from Taipei with my family and I left my luggage (bag) at the baggage carousel as I was too busy taking care of my son and his stroller and such. We went back home and realized that I left my bag in KLIA. Thus, I went to check the KLIA website and called up the numbers and I had to call the Malaysia Airlines Lost and Found number and luckily the awesome people in Malaysia Airlines kept my luggage in the Baggage Services Lost and Found area.
Since it was a night flight and I knew the luggage is on safe hands, I decided to go to KLIA the next day to collect the luggage.
I took leave that day as I wanted to rest after my long holiday in Taipei so I went here with my cute pink shorts (knee length) and sandals. Basically I was wearing my daily home clothes and I didn’t bother to take a picture how I wore that day.
I went to KLIA and asked around and I was told that I need to register at the Security Office. The office is called Aviation Security (AVSEC).
Hence, I went to the enquiry counter and the security officer asked for some documents which I don’t have but I told them I called the Malaysia Airlines Lost and Found number and verified my bag is there. True enough, the security officer verified with the Malaysia Airlines staffs and I was good to go.
However, he realised that I was wearing a short and sandal and he told me to go back home to change because there is dress code to enter the KLIA building to the Baggage Services Lost and Found.
It took me by surprised and I was shocked and upset. However, I calmed down and tried to reason with him. First of all, KLIA is never near my home and secondly when I called up the number a day before there was nothing mentioned about the dress code. Thus, there are nothing mentioned in the KLIA website as well!
We had a discussion and I make sure I didn’t raise my voice and he asked me to visit the security office. In my mind, I just want to collect my bag and leave and I don’t want any troubles or arguments, I just want to get my bag and that’s all.
So in the security office, they have pants. Yeah, black long pants and shoes. So I asked them to get the largest size pants they have and I have to slip on the shoe without any socks. I had no choice and I couldn’t zip the pants as you know how big I am.
With the unzipped pants (and I hid it with my shirt) and shoe, I went to get my security tag which they gave it to me and went into the Baggage Services Lost and Found office.
There I was greeted by smiley Malaysia Airlines staffs and within minutes, I found my bag. At that moment, I was just too happy and want to go back home.
Thus, I need to go back to the security office and gave them back the long pants and the black shoe.
At the security counter, I bumped to a family, Caucasian tourists who are here on holiday throwing bad words to the officers as they had the same issue with me. They were wearing shorts and sandals with their children as they are here for holiday. I didn’t bother to take my camera and record it as I just wanted to go home.
To me, rules are rules and I will follow the rules and full stop. However, I feel that they should have a notice in their website so I can prepare myself in long pants or jeans with shoes.
Then, for tourists they come here for holiday. Sometimes they get delayed baggage or lost and found baggage issues like me. Malaysia is not a cold country and it is quite common for them to wear shorts and sandals or flippers and how you expect to change when their baggage is inside the complex?
Not everyone is accommodative like me and my intention of sharing this experience is a reminder for everyone to dress properly when you are collecting your baggage at lost and found area. I am not angry at the security officers as they are just doing their job. I hope my story can help others to avoid unnecessary dress code issues.
Malaysia Airports have clarified the issue and apologized to me. You can read it at https://www.placesandfoods.com/2015/06/klia-kuala-lumpur-international-airport-dress-code-clarified-by-malaysia-airports.html