Good news and bad news guys. The good news is AirAsia will be upgrading its Navitaire New Skies reservation system this weekend. The bad news is flight booking will be unavailable during this period from 2.00pm (GMT +8) on Saturday, 16 February 2019 to 3.00am on Sunday, 17 February 2019 on airasia.com, AirAsia mobile app, AirAsia sales offices, counters and call centres.
We didn’t recall encountering any difficulties using AirAsia reservation system for the past few years and it is a good thing that they upgrade their system so it is better for the customers.
For those who will be flying this weekend, please check in now as you will also not be able to perform self-check in via the web, mobile app and airport kiosks or manage their bookings until the upgrade is completed.
All guests flying during this period are strongly advised to check-in online ahead of the upgrade period and to print out their boarding pass, or use the E-Boarding pass where available. Web and mobile check-in are available from 14 days prior to departure for all AirAsia and AirAsia X flights. Please check in early and don’t do it last minute.
Guests are also encouraged to be at the airport at least 3 hours before their flight to avoid any travel inconvenience. During peak season, it is packed in the airport and remember that you have to walk very far in KLIA2. We did a simple test and it takes around 20-25 minutes to walk from the Departure Hall to the Departure Gate. Please come to airport early to avoid any travel inconvenience this weekend.
For more information you can follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact customer support on Twitter (@AirAsiaSupport) or at support.airasia.com for queries.000